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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎02-17-2022 08:15 AM

HP Recommended
Product: HP Officejet 6500A Plus e-All-in-One Printer - E710n
Operating System: macOS 12.0 Monterey

I have an older HP printer/scanner (Officejet 6500A Plus). Very recently got a new Macbook Air with Monterey (MacOS 12.2.1). Was able to add the printer easily, and I can print. However, I cannot scan (which is required to do my job). My device no longer shows up at all in Image Capture. The printer appears in Printers/Scanners (System Preferences) but only as a printer, not as a scanner. 

Category:
3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-18-2022 01:47 PM

HP Recommended

Hi,

Please make sure your macOS is fully up to date by installing any update for your macOS:

https://support.apple.com/en-us/HT201541

 

Next, uninstall any existing HP Software by following the HP Uninstaller Utility below:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/HP_Uninstaller...

 

Next, download and install the latest drivers below:

https://support.apple.com/kb/DL1888?locale=en_US

 

Finally,  open System Preferences, and then open Printers & Scanners to re-add your printer. be sure to select the printer model within the Use drop-down menu.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

2 people found this reply helpful
Was this reply helpful? Yes No
2 REPLIES 2

‎02-18-2022 01:47 PM

HP Recommended

Hi,

Please make sure your macOS is fully up to date by installing any update for your macOS:

https://support.apple.com/en-us/HT201541

 

Next, uninstall any existing HP Software by following the HP Uninstaller Utility below:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/HP_Uninstaller...

 

Next, download and install the latest drivers below:

https://support.apple.com/kb/DL1888?locale=en_US

 

Finally,  open System Preferences, and then open Printers & Scanners to re-add your printer. be sure to select the printer model within the Use drop-down menu.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
2 people found this reply helpful
Was this reply helpful? Yes No

‎02-20-2022 08:27 AM

HP Recommended

Thank you! That worked! 

Was this reply helpful? Yes No
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