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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
RDLFNC
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HP Officejet 6600 print but NOT scan - ALSO NO COPY

HP Recommended
hp officejet 6600
Microsoft Windows 10 (64-bit)

From a couple of week i have a problem with my multifunction printer. I have an Officejet 6600, connected with USB cable at my PC with windows 10 64bit.

When i print a page it work correctly, i also can print with airprint. But, if i try to scan, from the directly connected PC or from the HP App on my smartphone it doesn't work. It says scanner busy.

I've tried to restart the printer and the pc, uninstall it completely and than reinstall it, but nothing!

 

I tried to make a simply copy, but it doesn't work. 

I tried the HP Doctor software but it  doesn't find any problem, only "Driver not working". As i said, i also tried to reinstall the software and the driver but nothing change.

The problem come with the latest printer firmware upgrade. Is there a way to rollback ?

5 REPLIES 5
The_Fossette
HP Support Agent
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@RDLFNC

 

I reviewed your post and I understand that you are facing issues scanning.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Are you getting any errors when you try making a copy?

 

I recommend you follow the below steps and check if it helps.

 

  1. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. 
  2. Remove USB cable, if present. 
  3. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. 
  4. Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer. 
  5. Turn on the printer and wait till warm-up period finishes and the printer is idle.

 

If you continue facing the issue, root uninstall the printer and then reinstall it and check whether the issue is resolved.

 

Here is how it is done.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

 

http://hp.care/2nikIQ9

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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RDLFNC
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99E7ACB9-CFB3-49E2-A189-6EA98526D83E.jpeg

CC5FC804-C3E3-4348-91EA-124D6F41A72F.png

I tried your step. The printer is unplugged to the pc becouse i prefer wireless Print. 
whatever if i try to make a copy directly from the scanner it give me “Avvio copia in corso” (like copy is running), if i try from a pc or from the app on my smartphone it says me “lo scanner è occupato” (like scanner is Busy).

 

 

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The_Fossette
HP Support Agent
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@RDLFNC

 

I recommend you update the printer firmware following the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c02919168

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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RDLFNC
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I try to update but the printer says theres no new update.

I think it's installed the latest firmware:

RDLFNC_0-1613895931249.png

RDLFNC_0-1613896114074.png

 

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The_Fossette
HP Support Agent
HP Support Agent
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@RDLFNC

 

I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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