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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎12-28-2018 10:02 AM

HP Recommended
Product: Officejet 6700
Operating System: Microsoft Windows 10 (32-bit)

I have the Officejet 6700 and I've had it for a while. I got this 'Ink System Failure' error message a few months back. Having some time off from work I decided to give my hand at some troubleshooting. I followed the procedures at the Knowledge Base https://support.hp.com/us-en/document/c03262508 and have had no luck in getting the printer working. At this point I think the print heads are damaged and needs replacing. I looked at a few Youtube videos on how to do this. I don't know that it's worth the time, effort and expense. I rarely use the printer nowdays. It got more use when my kid was in school, but now that she's out it barely gets any use. So, frankly, I don't care much about the printing function right now. But I sure would like to use the scanner, fax, etc. when I need to. The problem is that when the printer comes on I get the ink system failure message and a can't do anything else with it. Does anyone know how to disable or bypass the message? Thanks!

1 person had the same question
1 REPLY 1

‎12-29-2018 04:09 PM

HP Recommended

@MAJ52

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

 

Appreciate all your time and efforts.

 

I have sent you a private message, for the service option that cannot be shared in a public post.

Can you please check your inbox on the forums page for the private message.

 

Have a great day!

Raj1788
I am an HP Employee 

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