HP Officejet 6958 ADF not functioning

[Tom14051]

HP Officejet 6958 

Document fee; a.k.a. ADF will NOT draw into the printer any document(s) slid into the feeder.  Receive an immediate error message on HP Printer Assistant

[Nal_NR]

Hi @Tom14051,

Welcome to the HP Support Community.

I understand that you are facing issues with ADF. I'd like to help!

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Clean the automatic document feeder (ADF)

If your printer has an ADF, clean it regularly to help avoid paper jams and quality problems.

Get a lint-free cloth and distilled water.

Remove the original document from the ADF.

Turn off the printer, and then disconnect the power cord.

Open the ADF cover.

Find the paper pick rollers and the separator pad inside the ADF.

Callout

Description

1.

Paper pick roller

2.

Separator pad

Lightly dampen a clean, lint-free cloth with filtered or distilled water, and then squeeze any excess liquid from the cloth.

Use the damp cloth to clean the paper pick rollers and the separator pad.

Leave the ADF cover open for two minutes to allow the rollers and pad to dry.

Close the ADF cover.

Reconnect the power cord, and then turn on the printer.

Reset the printer

Reset the printer to recover from printer errors or failures.

If your printer has a rechargeable battery, remove it.

With the printer turned on, disconnect the power cord from the printer.

Unplug the power cord from the power source.

Wait 60 seconds.

Reconnect the power cord to a wall outlet and to the printer.

NOTE:

HP recommends plugging the printer directly into a wall outlet.

Turn on the printer to complete the reset.

Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

And you may also refer to this document for further assistance and see how it how. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @Tom14051,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Nal_NR]

Hi @Tom14051,

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us