HP Officejet 6962 unable to connect to server

[PhilipMeyer]

Keep getting error message: Unable to connect to server. Server may be down or iunavailable. try again. Tried a few things mentioned in other sections but nothing has worked so far.

[PhilipMeyer]

Not even a close-to-fast response.....love the "customer support"

[KrazyToad]

@PhilipMeyer

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I have gone through your Post and I would like to help

There is no set Response Time on HP Forums since it is not a direct chat and the response time depends on our community members 

Are you trying to enable Web Services?

Please update the Printer Firmware from this Link: https://support.hp.com/us-en/drivers/selfservice/HP-OfficeJet-6960-All-in-One-Printer-series/9514854...

You can also assign a Manual IP Address and then try connecting

- Print a Network Config Page and note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway.
- Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS. This is Google DNS. You can choose another external DNS if you wish.
- Click 'Apply'.
 

If the issue persists, please follow the instructions in this Link: https://support.hp.com/in-en/document/c05337026 and let me know how it goes

Thank you and have a wonderful weekend 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" and this will also help other community members with similar issue.
 

[DA32]

Make sure the date in your printer is not set to the future.  I worked HOURS to find the problem, and this was the simple solution.  NO ONE tells you this.

[PhilipMeyer]

Problem resolved. Factory reset the printer. VIOLA. Way less steps involved. (Time was correct but that has been a fix in past issue)

[KrazyToad]

@PhilipMeyer

I'm glad you for this issue sorted out

Do visit our HP Forums and drop us a message anytime you need assistance

Thank you 😊