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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Hello,

I don't know how to activate the scan to email function. I already went to to the EWS server, but I don't have the "scan to email" feature, only the scan to computer.

 

How to activate ? What is the "app" to download ON THE PRINTER? Can't find it. Any help welcome.


Thanks

1 REPLY 1
HP Recommended

@numero13 

 

Welcome to the HP Community --

We are a Peer-to-Peer Forum for people who use HP Technology.

 

True - Not all printers support Digital Send features, including the option for Scan to Email using SMTP / Profile setup.

 

Important - Email provider security - No more "Less Secure Apps"

The need for an "App Password" is not limited one email provider nor is the use of an App Password dictated (limited) by the method used to set up the Scan to Email (Apps or SMTP).  The need for an App Password is dependent on the type security required by the email provider.

 

User Guide - HP OfficeJet Pro 7740

Go to Page 42

Section Set up Scan to Email
1. Enable Web Services on the printer. For more information, see Set up Web Services.
2. From Home screen, touch Apps, and then touch Scan-to-Email app.

...continue with the instructions...

 

 User Guide - HP OfficeJet Pro 9010 series

Go to Page 17

EWS / Profile / SMTP setup

Section To set up the outgoing email profile from embedded web server (EWS)

 

Example - EWS - Scan to Email / SMTP / Profile setup

EWS_9025_Scan-to-Email_Setup_3EWS_9025_Scan-to-Email_Setup_3

 

EWS_9025_Scan-to-Email_Options_2EWS_9025_Scan-to-Email_Options_2

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

 

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