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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Officejet Pro 8025
Microsoft Windows 10 (64-bit)

I want to be able to scan directly from my printer to my computer in pdf format.  Right now it only does it as a picture type file.   I know I can do this using software on my computer but that adds steps.   My previous HP printer did this no problem.   

 

Also having problems using the ADF to scan directly from printer.  

 

I appreciate any help you can give me.  Thanks

 

1 REPLY 1
HP Recommended

@ChuckHouston, Welcome to the HP Support Community!

 

Let's try the following steps:

  • From the Start menu click the Gear icon, select Apps, and uninstall the HP Basic Device Software for your printer.
  • From the search bar type CMD, right-click on Command Prompt and select Run as Administrator.
  • Copy the following command, then right-click the Command Prompt dialog and select Paste, then press Enter till any command completes processing:

    takeown /f %windir%\System32\DriverStore\FileRepository /r /d y icacls "%windir%\System32\DriverStore\FileRepository" /grant %username%:(OI)(CI)F /T for /d %G in ("%windir%\System32\DriverStore\FileRepository\hpesclscan*") do rd /s /q "%~G" takeown /f %windir%\System32\DriverStore\FileRepository /A /r /d y

  • If your PC language is not in english, please change y for the takeown command (the first and last command to its corresponding value for yes, such as j for Dutch or o for French
  • Download and install the latest HP Basic Device Software for your printer as necessary:
    https://support.hp.com/us-en/drivers/printers

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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