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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎04-20-2025 03:47 PM

HP Recommended
Product: HP OfficeJet Pro 9128e All-in-One Printer
Operating System: Microsoft Windows 11

My new 9028e scan app does not have the flexibility to scan multipage docs and save each as single file pdfs. is there a way to edit the currrent scan app? Compared to former 9018 and older scan apps.

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1 REPLY 1

‎04-22-2025 07:56 AM

HP Recommended

@Watert, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

I suggest you refer to these guides:

HP Printers - Scan Multiple Pages into a Single PDF File | HP® Support

HP OfficeJet Pro 9010, 9020 printers - Set up and use a Scan to Network Folder (Windows, Mac) | HP® ...

Scanning and copying | HP® Support

 

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Regards,

Garp_Senchau
I am an HP Employee

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