HP Officejet AIO 9025 fax problems

[rrbcr]

The printer was installed only a few weeks ago. I to faxing to multiple numbers 3-5 page documents. I was notified that only the first page was received. The fax test passed.

[asmita6658]

Hi @rrbcr

Welcome to the HP Support Community. I'd be happy to assist you with the fax issue. 

Check fax receiving settings - 

Confirm the following fax settings to help identify issues when faxes are not received. Fax setup and preferences settings are in the Fax or Setup menus on the printer control panel.

• Turn Auto Answer on: If this feature is not enabled, you must manually answer incoming fax calls.

• Set the number of rings to answer incoming faxes: If you have an answering machine, allow it to answer all calls first so the printer can detect the fax tones after the machine answers the call. Change the Rings to Answer setting to a higher number of rings than the answering machine is set for.

• Adjust the answering machine message length and clarity: To ensure the printer can detect fax tones, shorten the answering machine greeting message to 10 seconds or less, make sure there is no background noise, and leave 5 seconds of silence at the end.

• Set the ring type: Use the All Rings setting for a dedicated fax line, or select Distinctive Ring if you set up a special ring pattern for the fax line.

• Enable error reporting: Turn on the Fax Error Reports feature to print a report if an error occurs when sending or receiving a fax. If the report includes a numeric error code, go to Fax Error Codes and Solutions.

 Check the connection - 

Check for phone line connection issues that might prevent faxes from being received.

• Confirm the fax setup: Go to HP Printers - How to Fax for steps to set up your printer.

• Check the phone line: Connect a phone to the wall jack and try to make a call. If the call fails, or there is no dial tone, check if another phone or device is keeping the line open. Additionally, if you hear static, there might be interference from nearby electrical appliances (motors, fans, kitchen appliances, or televisions) and/or coax cables, or there is an issue with the line quality that requires attention from your phone service provider.

• Use the fax cord that shipped with your printer: HP fax-capable printers ship with a two-wire phone cord. If you are using a different cord, confirm the connector does not have four wires. Shorter, higher quality cords work better than longer cords of lesser quality.

  

• Remove other devices from the phone line: Devices such as answering machines, modems, or other telephones might cause faxing issues.

If the issue still persists, try restoring the fax settings defaults - 

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).

2. Touch Printer Maintenance .

3. Touch Restore.

4. Touch Restore Settings.

5. Touch Fax.

Hope this helps! Keep me posted. 

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