HP Officejet Pro 6830 won't scan

[Screwdo]

My printer has always worked fine. There was a time I had to install the 'new' HP Easy Scan.App, as the original HP Scan.App wouldn't allow me to save scans to a file. I've tried all the hints and tips, but I still can get it to scan. There is a very high pitched whistle from the printer, which I'm not sure points to anything? I've tried plugging in a USB stick, but after pressing the 'Scan" button the printer just sits there. If I press there "Scan" button again it bleeps at me, as if it's trying to action my first request. Oh, when I press the off/on button to shut the printing down it just sits there displaying the shutting down prompt. I eventually have to pull the plug. I'm thinking it's a hardware problem?

[Kumar0307]

@Screwdo, Welcome to the HP Support Community!

Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Let us try these steps to resolve this issue:

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Update the printer firmware

Click here to know different methods of updating printer firmware.

Check the scanner bar functionality

Perform a visual test of the scanner mechanism to see if it is jammed.

1. Remove any original documents or photos from the scanner glass.
2. Lift the scanner lid slightly, and then press the Copy button or icon.

If the scanner light does not move or moves halfway or is not lit, the scanner mechanism is likely jammed/broken.

To know different ways to scan from a MAC, refer to this document.

Let me know how this goes.

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