HP Officejet Pro 6835 e-All-in-One Printer - scanning issues

[lagermil]

When I scan a document in and try to upload it to my banking institution, I get an error code that the PDF must be at least version 1.4

How do I update a PDF or how do I change my printer so that it will scan at that version?

[Nal_NR]

Hi @lagermil,

Welcome to the HP Support Community. 

I understand that you are unable to scan. I'd like to help!

I would need a few details to assist you better. 

How are you trying to scan?
What device are you using the printer with a Windows computer, Mac, Android, or iPhone?

Meanwhile, download the Print and scan doctor which solves most of the problems. Click here.

Hope this helps! Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[lagermil]

Hi...I can scan ok.  It's when I upload the document that the site I was uploading to requires a verion of 1.4 or higher to upload.  Mine is not scanning at that version.  I couldn't find driver updates for the HP 6830 that would fix this.

[Nal_NR]

Hi @lagermil,

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!