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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎05-19-2022 05:30 PM - last edited on ‎05-20-2022 06:24 AM by Retired

HP Recommended
Product: HP OfficeJet Pro 6968 All-in-One Printer
Operating System: Microsoft Windows 11

I have a HP Officejet Pro 6968. I'm running Windows 11 Pro. The printing works fine. If I try to use the computer HP scan I get this message. The HP Officejet Pro 6960 was not found. If I click on the Twain UtilityUI and select source then select HP Officejet Pro 6960 Twain 21(32-32) then press select I get open Data source failed. I already uninstalled and reinstalled the software with no luck. This also happens on my other computer. Any help here?

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