HP Officejet Pro 8600 N911a - scan problem (defect driver?)

[Harraball]

Hi!

My Officejet 8600 will not scan anymore. I have a fresh WIN 10 (64) installation on a new PC. Trying to scan, give the error message: "cannot establish connection to scanner". The problem is not scanner related, because it works fine from another PC on the same home network.

It's probably not firewall related, because it works fine on the other PC with the same BitDefender configuration. I've tried to turn the firewall off without results. Running ScanDoctor, it tells me there is a driver problem. I've uninstalled the HP software 3 times with the same result.

The funny thing is that scanning works when I use the Scanner/printer Homepage interface (EWS). Any ideas how to fix this problem out there?

Thanks!

Sincerely

Rune

[asmita6658]

Hi @Harraball

Welcome to the HP Support Community. 

Try re-installing the printer driver from root level - 

1. In the search box, type and open "Uninstall a Program".

2. Look for HP Printer software.

3. Right-click to uninstall.

4. In the search box, type and open “Devices and printers”.

5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.

6. Open the run command with the "Windows key + R" key combo. 

7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).

8. Click on the "Drivers" tab.

9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.

10. Select Ok.

11. Select Apply and Ok on the Print Server Properties windows.

12. Close Devices and Printers Once the software and drivers are removed.

13. Restart the computer.

14. Download and install the software and drivers from here.

15. Click on the downloaded file and follow the on-screen instructions. 

Hope this helps! Keep me posted. 

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