HP Officejet Pro 8600 N911g - Embedded webserver https and scan to fax problems

[mdcxtbzuqvfk]

Product Model Number

CM750A

Firmware Version

CKP5CN1829AR

2 Issues which I suspect may be related

1 - Inbuilt webserver doesn't have ciphers to work with modern browsers so can't access the pages that require https

2 - Can't scan to email if more than 1 page

From everything I've seen searching for a solution it appears that HP is completely unwilling to offer either a solution or an explanation. All I have found is lots of customers who have bought this printer and most have liked it but they've been stonewalled about these issues and led into wasting lots of their time trying rubbish suggestions that I'm pretty sure the "support" people in question know are useless.

It would appear that HPs attitude is that the printer is old and you should get a new one. If it comes to that, the new one will not be a premium priced long term investment like we though this was, nor is there any chance in hell that it will be from HP.

Having created a HP account to submit this, I find that when I try to add this device to my profile I get the very helpful message "This service is temporarily unavailable. Please try again later." I'm assuming that no matter how often or how much later I might try the outcome will be the same.

Seriously? Paraphrasing - "Thank you for buying our expensive printer and genuine ink cartridges over the last few years. Now, please buy a new one or bugger off and stop annoying us" 

Actually that would be more useful than any response I've seen anyone get as at least they might stop wasting their time.

[Nal_NR]

Hi @mdcxtbzuqvfk,

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Excellent description and a great diagnosis. It is greatly appreciated.           

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