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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-27-2019 10:47 AM

HP Recommended
Product: HP Officejet Pro 8710

I have downloaded the HP Print and Scan Doctor 5.2 software. It finds my printer and when I click Next it successfully communicates with it but then returns to the same screen. I don't get any options to test, yet I have the General Error still sitting on the printer display. I am trying to scan using the email option. It's connected to my network (shows the IP and the email) and I can print, I just can't scan to anything except a USB which requires more steps to complete my work.  i just want to scan to email. 

7 people had the same question
1 REPLY 1

‎03-28-2019 12:35 PM

HP Recommended

@XoticLady

 

Welcome to the HP Support Community.

 

Let's reconfigure scan to email. There are two ways to set up scan to email. 

 

1) From HP Printer Software

2) From Embedded Web Server

 

I recommend doing it from the HP Printer Software.

 

Follow Step 1 on Page 13 from this document: http://h10032.www1.hp.com/ctg/Manual/c05048181

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 

 


I am an HP Employee

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