HP Officejet pro 8740 copying, faxing or scanning from feeder issue

[HectorG1]

I have an OfficeJet Pro 8740 which I have used for a couple of years,  and have been very pleased with.  I do a lot of scanning, and recently the scanning feature through the document feeder starting making multiple pages out of what should be a single page.  For example,  if I feed a 4 page document into the document feeder,  it will take one or more of the pages and turn them into multiple pages with only part of the original page on each scanned page.  I use scan extended,  and it has worked almost flawlessly for over two years. 

It is the same problem when I'm printing from the feeder, or even faxing. Any idea?

Thank You!

[Nal_NR]

Hi @HectorG1,

Welcome to the HP Support Community. 

I'd like to help!

Update the firmware

You may also try HP Print and Scan Doctor for Windows

For further assistance, you can also refer to this document

Hope this helps! Keep me posted for further assistance.
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