• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎07-28-2020 05:23 AM

HP Recommended
Product: HP Officepro 9010
Operating System: Microsoft Windows 7 (64-bit)

Hello Community,

 

I have a client who was scanning PDF to his PC from the all in one.

 

What the trouble is NOW:

when you use the menu on All in one to scan/ computer/select roy_pc (scan to pdf option)

put paper in ADF, press scan.

The unit scans the paperwork, BUT doesnt't save it to the pc(open explorer with file scan00xx.pdf)

 

But when you put in direct onto the glass, follow same steps, It works once you press finish scan.

 

I've connected it using USB, and now tried it with wifi connection.  Guess what happened, exactly the same thing.

So, not sure if it PC problem or printer problem, since works via glass mode.

 

Using HP scan software all works OK.

 

Am I missing something?

Could anyone help in this situation?

 

Thanks

Kevin

1 person had the same question
2 REPLIES 2

‎07-28-2020 09:04 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Please refer to this resource :

https://www.youtube.com/watch?v=70GlNM9ytbc

 

So in summary, do a scan using the HP FULL software solution , select Source as "Use Document feeder if loaded", scan and save document. and then use the Scan to Computer, it should then pick up from the ADF.

 

Hope that helps!

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
HP Officejet 4650: How to use "Scan to Computer" properly
HP Officejet 4650: How to use "Scan to Computer" properly
youtube.com/watch?v=70GlNM9ytbc
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 This tutorial shows how to use "Scan to Computer" properly. The feature uses the last known "Saved" settings of the Scan software. We will demonstrate how it works in this video. This is applicable to ALL the HP
Was this reply helpful? Yes No

‎07-28-2020 02:24 PM

HP Recommended

I am having the same problem - the Scan to PC function works from the flatbed but NOT from ADF - the scan just disappears and doesn't get saved - the printer confirms it has been sent to the computer but it hasn't!!!!! I have the HP OfficeJet Pro 9019. This solution does not work! Please help - this is driving me nuts!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.