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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎03-09-2022 02:26 PM - last edited on ‎03-10-2022 05:23 AM by Retired

HP Recommended
Product: HP PSC 1210 All-in-One Printer
Operating System: Microsoft Windows 11

Are there no "humans" at HP available to actually talk with?

 

My HP PSC 1210 All-In-One Printer/Scanner/Copier was operating fine with Windows 10. It prints, it scans, it makes copies.

It does not scan with Windows 11.

Is it compatible with Windows 11?

It prints okay.

It does not scan though.

The Troubleshoot Tool installs a Driver Version 6.1.7233.1 but there is still an error over at the Control Panel saying 

 

The drivers for this device are not installed. (Code 28)

There are no compatible drivers for this device.

To find a driver for this device, click Update Driver.

 

Is there a newer driver for operating with Windows 11?

Scrolling through HP's Support sites gets me no where and doesn't resolve the issue.

 

Any assistance would be much appreciated. Thank you.

6 people had the same question
2 REPLIES 2

‎03-09-2022 07:15 PM - last edited on ‎09-06-2022 10:20 AM by Retired

HP Recommended

Olá  @AlsatianMan  ,

-.- .- - .-.- -. -.- - .- .-.

Tente com o download do software no próximo link, 

* Clique no botão SIM   para agradecer,   

* Clique no botão Solução aceita se a pergunta for respondida.  

 

Atenciosamente, 

ferRX.

dodecaedro

.
@ferRX / I am a volunteer posting answers on my own time.
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‎03-09-2022 08:13 PM

HP Recommended

Thanks for the info but unfortunately, it did not work as per the attached screen capture I made after the installation.

Before doing this attempt, I was able to do a "Print Test Page" from the printer so I know the laptop sees the printer via the USB cable and I can get print outs but I can't make the Scan feature work. It was working before on a Windows 10 laptop but it won't work now on my Windows 11 laptop.

regards,
DougScreenshot 2022-03-09 220144.png

1 person found this reply helpful
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