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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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I'm in the final stages of installing the app to run my HP Photosmart 5520, but then I get this screen and I have no idea what I'm supposed to enter here - something numerical. It won't let me advance past this screen without the correct number. How do I figure out what that number is?

2 REPLIES 2
HP Recommended

Here is the screen shot...

Screenshot 2025-02-18 at 5.21.19 PM.png

HP Recommended

Hi joelfed

 

Please try: Start the app again... On the terms acceptance page, it says "for more information or to change user settings, click here." Click here and uncheck both boxes, return to the acceptance of conditions page and continue.

 

I hope the above is helpful




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