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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎07-22-2020 11:11 AM

HP Recommended
Product: Mac OS CATALINA 10 15 6
Operating System: Other

I

INFORMATION ON SCANNER DRIVER. I had installed the hp Photosmart 5520 printer driver on my old Mac and everything worked. I purchased a new MAC and the scanner didn't work by downloading the printer drives at the link

https://support.hp.com/it-it/drivers/selfservice/HP-Photosmart-5520-e-All-in-One-Printer/5157533/mod...

The scanner drivers  now are no longer included in the printer installation drivers that you find at the address above but you can find the scanner drivers in Apple's APP, look for:   hp easy scan utility.

The HP site does not explain how to do it and does not explain how to fix the problem in hp support.

INFORMAZIONE SU DRIVER SCANNER.hp Photosmart 5520 

Avevo installato driver della  stampante hp Photosmart 5520 sul mio vecchio Mac e tutto funzionava .

Ho acquistato un nuovo MAC  e lo scanner non  non funzionava  scaricando i drive della stampante al link

https://support.hp.com/it-it/drivers/selfservice/HP-Photosmart-5520-e-All-in-One-Printer/5157533/mod...

 I driver dello scanner non sono più compresi fra quelli di installazione della stampante.

Trovate i driver dello scanner  fra le APP di Apple , cercate hp easy Scan utility.

A me sembra una follia...ma sono diventato matto per far funzionare lo scanner.

Non capisco per quale motivo i driver dello scanner non sono più presenti fra quelli di installazione della stampante. 

quando l'avevo acquistata avevo scaricato i driver dal sito   e tutto funzionava perfettamente.

 

I

1 REPLY 1

‎07-25-2020 01:12 AM

HP Recommended

@OLMO, Welcome to the HP Support Community!

 

The scanner driver is available via HP Easy Start on the HP drivers page. Click here to download the same.

 

Alternatively, you may download the HP Easy Scan as a standalone application from the Apple App Store. You may also use Apple Image Capture or the HP Smart app to scan from your MAC.

 

For more info on scanning from you MAC, refer to How to Scan.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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