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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎03-13-2023 02:41 PM

HP Recommended
Product: HP Photosmart 6520

HP Photosmart 6520 

The exposure light does not come on, so no copies can be made.  The printer is also not printing from the computer. 

I have changed the USB cord-since it refuses to accept the WIFI code.  

The printer makes all the right sounds, but with no light coming on, no scans or copies can be made. 

The printer does have ink. I have changed power cords.  I have changed outlets.  I have tried a different computer. 

 

 

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