HP Photosmart 7525 priner printing issue

[smaram29]

I bought my HP Photosmart 7525 printer few years back. SO far, it used to print, scan, copy well by just replacing ink cartridges ( when they ran out of ink).  Now its not anymore ink cartridge issue. Black ink is missing, even though I have replaced with new thick and thin black cartridges ( HP standard).

I checked everything I can think of but not sure, what could be the reason for not printing, copying etc

Appreciate it, if any expert provide my options here

Thanks for your help and support,

Srini

[edited]

[asmita6658]

Hi @smaram29

Welcome to the HP Support Community. I'd be happy to assist you with the printing issue. 

Let's try these steps to reset the printer - 

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.

Also, try cleaning the ink cartridges and the printhead. Refer to step# 10 to 16 from this document. 

If the issue still persists, try updating the printer's firmware. Refer to this document for steps.  

Hope this helps! Keep me posted. 

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