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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎07-31-2020 06:07 PM

HP Recommended

Hello everyone.  I'm new to the community. My HP Photosmart C3100 All-in-One printer has no power.  I turned it on, added ink and printed a document 10 days ago.  I then turned the On button off after printing. Now, I am trying to print something and I have no power.  All the power cords/adapter are connected, but the printer won't turn on when I press the On button.   What might be the problem?

Thank you,

Westry

1 REPLY 1

‎08-03-2020 09:42 AM

HP Recommended

Hi @Westry,

 

I understand you are facing printer power up issue.

I'd like to help!

 

Let's try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Have you tried a different wall outlet or a different cable?

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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