• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎07-10-2023 11:48 AM - last edited on ‎07-11-2023 10:34 AM by Retired

HP Recommended

Hi, I am using a HPPhotosmart C4580 with MacOS Ventura 13.1 and I have the following issue:

the printer is detected in Macs internal "Printer& scanner" setting and I am able to print. However, I can't use the scanner function anymore, which worked on older laptops. I've tried using HP Smart, which hasn't detected the printer at all and looked for additional drivers, but found none. Do you have any suggestions of what else I could try to be able to scan again? 

Thanks, Charlie

Category:
1 REPLY 1

‎07-13-2023 01:29 PM

HP Recommended

Hi @Charlie_L1,

 

Welcome to the HP Support Community

 

I understand you are facing a scan-related issue with your HP Photosmart C4580 Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

I see that the operating system is not compatible with the printer so to resolve this issue you may download HP Easy Scan ( Reference Video: Scan from an HP Printer in macOS )

 

I hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.