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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-05-2020 10:45 AM - edited ‎05-05-2020 10:51 AM

HP Recommended
Product: HP Photosmart C5180
Operating System: Microsoft Windows 10 (64-bit)

Since a couple of days I have issues scanning documents. The error message shows error 4,[(3,14,0)].

I have already removed the HP software and perfromed a re-installation. I have tried the Scan-Diagnostics HPPSdr.exe and the new Scan-SW HPScanExt.msi, but the error remains. Sporatically I am able to scan, but in general it does not work.

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-05-2020 11:54 AM

HP Recommended

Hi Folks,

I may have found the issue: A PUP has infected my computer. The issue came from one day to another. There has been a suspicious "Antivirus" program. Used Malwarebytes to remove. Issue seems to be resolved. I will leave the post for others...

View solution in original post

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1 REPLY 1

‎05-05-2020 11:54 AM

HP Recommended

Hi Folks,

I may have found the issue: A PUP has infected my computer. The issue came from one day to another. There has been a suspicious "Antivirus" program. Used Malwarebytes to remove. Issue seems to be resolved. I will leave the post for others...

Was this reply helpful? Yes No
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