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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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HP Recommended
HP Photosmart D110
Microsoft Windows 10 (64-bit)

Wireless printer HP Photosmart D110 will no longer scan.  Moved printer and computer to another location with different wifi and now it says it won't scan without a usb cable.  This is an old printer and I don't know if I've ever had a usb cable for it.  Wifi printing works, but no scanning.  I have uninstalled and reinstalled the driver.  The HP installer says to convert it from a usb printer to wireless, it needs a cable.  

1 REPLY 1
HP Recommended

@joyceh3

 

Welcome to the HP support community.

 

Are you able to make a copy?

 

This seems to be a driver issue.

Perform root level uninstallation to remove all the printer-related software.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install printer full feature driver

Click here to download the driver

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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