HP Photosmart Premium C310 scanner no longer scans to computer

[MaureenMMiller]

The scan function on the printer/scanner shows 2 choices, either to computer or memory card. When select computer, it says "Try starting scan from computer. Refer to documentation for details." When I scan from my computer, the HP app shows that the printer works fine but says it will not support the scanner. Tried the scan doctor but it doesn't amount to any resolution. 

[Dragon-Fur]

@MaureenMMiller 

There might be more than one thing going on...

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Printer - Age and Connection

I found a "purchase review" article for this printer dated 2011 -- the printer is near the edge of not being supported by HP Smart due to age AND there is no mention of the printer supporting a network connection (USB only).  The HP Smart app needs that network connection for some tasks.

Related to the HP Smart Application 

What to do?

You could try

• Restart everything, including the router that runs your network (Yes, I realize the printer is not connected to the network)

Next

• Reset the HP Smart application -- doing so MIGHT fix the problem though much depends on why the app and the task are failing. 

Reset HP Smart Application

Reset the HP Smart application - This action removes the app data.

Open Settings > Apps > Apps and Features

Search and Find HP Smart in the apps list

Open Advanced options > Reset the app

Restart the computer and log in

Open HP Smart > Sign in > Add Printer(s)

HP_Smart_Win_Apps-and-Features_ Reset_3

If the app Reset does not work

Next,

Uninstall the HP Smart App from Settings > Apps > Apps and Features

Restart the computer and log in

“Get” a new copy of the HP Smart application from the Microsoft Store

Open HP Smart > Sign in > Add Printer(s)

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You did not mention your Operating System / version.

Windows 7 through Windows 10 / Windows 11

In this case the Operating System information is important in the respect that the printer is only minimally supported in Windows 7 through Windows 10 .  The printer is not supported n Windows 11.

The minimal support option for Windows 7 through Windows 10 includes installing the Windows built-in print drivers.

What?  There is no "full driver printer software" listed for this printer and Windows 10

Reference here:

HP Printers - Installing and Using the Windows Built-in Print Driver

Scan?  See Section FAQ > How do I use the printer functions with the built-in driver?

Example

Scan documents and photos: Complete scan jobs with a Windows app that works with the built-in driver.

• Windows Fax and Scan: In Windows, search for and open Windows Fax and Scan. Click New Scan, and then select your printer.
• Windows Paint: In Windows, search for and open Paint. Click FileFrom scanner or camera.
• Windows Scan app: In Windows, search for and open the Windows Scan app. If it is not listed, go to Windows Scan (in English) to install it.

HP printers - Windows built-in driver fails to install

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HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP Photosmart Premium e-All-in-One Printer series - C310 

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