HP Photosmart e-all-in-one Printer D110a // Windows 10 OS

[RDMKY]

The HP Smart application will no longer launch a scan in the D110a e-all-in-one Printer.

The error message is "HP Smart cannot scan from this printer.  Either the printer does not have a scanner or HP Smart cannot use the scanner in this priner."

I have uninstalled the printer driver and reinstalled the latest printer driver full webpack from the HP support site:  

Full_Webpack-140.0.408-5-PS_AIO_07_D110_140_408-5.exe

However, the HP Smart application still will not launch the scanner. 

I am able to scan by opening the printer commands from the control pannel. 

However, I can only scan one page at a time; i.e., each documet created is only 1 page. 

There's no way to scan / create a multiple-page document, which is the desired HP Smart feature. 

Thanks in advance for any help that you can provide to me.

[A4Apollo]

Hey there! @RDMKY, Thank you for joining the HP Forums!

Don't worry I'd like to help you out. Let me ask you a few questions in order to assist you better.

Have you updated the HP smart app to the latest version?

Have you tried scanning from a different application?

Let's continue with the troubleshooting now.

Please try few steps recommended below.

I’d suggest using the HP Scan and Capture to scan from your PC.

Refer this article to know more information about using HP scan and capture app. Click Here

Or you can use the paint application to scan from the PC.

Also, uninstall the smart app from the PC and install the latest version from the windows store.

Refer this article to know more information about using HP smart app. Click Here

Lastly, uninstall the printer software from the root level on the PC and install the full feature printer software.

In Windows, search for and open Programs and Features. 
Select your HP printer. 
Select Uninstall. 
In Windows, search for and open Devices and Printers. 
In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.” 
Open up the run command with the "Windows Key + R" key combo. 
Type printui.exe /s and click OK. 
Click on Drivers tab. 
Look for HP Printer driver. If you see it click on it and click remove at the bottom. 
Select OK. 
Select Apply and OK on the Print Server Properties windows. 
Close Devices and Printers. 
 

Update the full feature printer software using this link. Click Here

Hope this answers your query!

Have a beautiful day ahead! 🙂

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