HP Print 6970 Wont to scann PDF to PC

[Agramer]

Habe Problem

Drucker - Scanner sendet nicht als PDF an Rechenr PC

[Raj_05]

Hi @Agramer,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet Pro 6970 printer is not scanning documents as PDF files to your computer, there could be several reasons for this issue. Here are some steps to troubleshoot and resolve the problem.

• Check HP Software Installation: Make sure that the HP software and drivers are correctly installed on your computer. If not, download and install the latest software and drivers from the official HP website.
• Use HP Scan Software: To scan as a PDF, it's best to use the HP Scan software that came with your printer. Open the HP Scan software on your computer, select the scanning preferences, and make sure you have selected the PDF format as the output.
• Check Scanner Settings: On your printer's control panel, navigate to the scanning settings. Ensure that the default scan format is set to PDF. You may need to consult your printer's manual for specific instructions on changing scan settings.
• Update Firmware: Ensure that your printer has the latest firmware installed. Visit the HP website and check for any available firmware updates for your printer model. Update the firmware if necessary.
• Restart the Printer: Sometimes, a simple restart of the printer can resolve scanning issues. Turn off the printer, unplug it from the power source, wait for a few minutes, and then plug it back in and turn it on.
• Check Connection: Ensure that your printer is connected to your computer via a USB cable or over the network if it's a wireless connection. Make sure the connection is stable.
• Reinstall HP Software: If all else fails, you may need to uninstall the HP software and drivers from your computer and then reinstall them. This can sometimes resolve any software-related issues.
• Update Operating System: Ensure that your computer's operating system is up to date. Sometimes, outdated operating systems can cause compatibility issues with scanner software.
• Run Troubleshooter: Depending on your operating system, there may be built-in troubleshooters for scanning problems. Run the troubleshooter to identify and fix any issues.
• Try a Different Computer: If you have access to another computer, try scanning to that computer to determine if the issue is specific to your PC.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

[Agramer]

JessicaV
here is the google translate translation

Hello Alden4,
Thank you for wanting to help me.

I tried and did everything you listed.
Still it doesn't work

there are no scanner settings on the printer,
That's the problem, entire settings on the printer have disappeared.
They are gone
In the past I could simply scan and the scan would automatically be sent to the PC I selected.
Now he only does it in some image format.

Now I found out
Only when I have started the HP printer software can I successfully send a PDF to the PC.
Weird again
A conflict has occurred.
Generally no scan settings on the printer

Also similar problems with HP laptop

I told myself never again HP goes too far with these updates that they systematically destroy your devices

Please, I would be happy to share with you the TeamViewer link so that you can see for yourself where the problem is and fix it yourself
We would be happy to arrange an appointment.

Kind regards from Heilbronn


Hallo Alden4,
Danke das Sie mir helfen wollen.

al das was Sie aufgeführt haben habe ich probiert und gemacht.
Trotzdem geht nicht

es gibt keine Scanner Einstellungen am Drucker,
das ist der Problem ganze Einstellungen am Drucker sind verschwunden.
Die sind weg
Früher könnte ich einfach einscannen und automatisch wurde der Scann an PC den ich ausgesucht habe versendet.
Jetzt macht er das nur in irgeneinem bild format.

Jetz habe ich herausgefunden
erst wenn ich dem HP drucker software gestartet habe dan kan ich eine PDF an PC erfplgreich senden.
Wieder komisch
Es ist ein Konflikt aufgetreten.
generell keine scan einsellungen am Drucker

Auch änliche Probleme mit HP Laptop

Habe mir gesagt nie wieder HP geht zu weit mit diesen update´s das sie dir systematisch deine geräte kaput machen

Bitteschön ich teile Ihnen gerne TeamViewer Link das Sie selber reinschauen wo der problem ligt und das Sie in selber beheben
gerne können wir Termin vereinbarten.

Mit freundlichen Grüßen aus Heilbronn

[JessikaV]

Hey @Agramer ,

Hope your doing fine!

Thank you for visiting our English HP Support Community. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English.

Thank you for your understanding.

Regards.

JessikaV
HP Support Community Administrator

--------------------------------------------------------

Hallo @Agramer ,

Ich hoffe, es geht dir gut!

Vielen Dank für Ihren Besuch in unserer englischsprachigen HP Support Community. Wir können nur auf Beiträge antworten, die auf Englisch verfasst sind. Um eine schnelle Antwort zu gewährleisten, wäre es ratsam, Ihre Frage auf Englisch zu stellen.

Danke für Ihr Verständnis.

Grüße.

JessikaV
HP Support Community-Administrator

[Agramer]

JessicaV
I had the post translated.
I just changed the post.
If something still needs to be done, just say it.
Best regards