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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎12-05-2023 11:44 PM

HP Recommended
Product: MFP M28W
Operating System: Microsoft Windows 11

Scanning from print assitant/HP scan worked without problem before.

Suddenly scan from print assisnant/HP scan failed to work. Click scan tab, able to connect to printer, preview and the scanner "scan" the document, but nothing showed on the software scan window. 

Tried uninstall and reinstall, get the latest driver/software package from the support site, and also the power drain opration and still does not work.

 

The scan function has no problem if I scan from the HP Smart App from windows or mobile device.

 

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