HP Print Scan Doctor hangs

[GWERL]

I have recently encountered a problem with Print Scan Doctor, it hangs and must be disposed of by task manager (End Task).

I have a HP 7955e installed both as USB and WiFi.  When scanning over the USB connection in "Communicating" the blue progress line takes a very long time to get to the next screen, but then does complete normally.  When scanning over WiFi it connects much faster but does not complete, hanging and giving an error message under "Port Match" Wrong Printer Port Configured.  I have deleted and reinstalled everything several times with no solution.  Note the printer and scanner seems to work fine in both USB and WiFi modes.  This is a new problem, I have been using HP Print Scan Doctor for years...

[zoey7886]

@GWERL, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP Print and Scan Doctor Errors! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If HP Print and Scan Doctor hangs and must be manually terminated using Task Manager, follow these troubleshooting steps to resolve the issue:

Restart Devices:

• Turn off the printer by pressing the power button. If the printer does not turn off, disconnect the power cord from the printer.
• Turn off your computer and mobile device.
• If your printer is connected to a network wirelessly or with an Ethernet cable, restart the router.
• Reconnect the power cord to the printer and the wall outlet and turn on the printer.
• Turn on the computer or mobile device.

Reset the Printer:

• If your printer has a rechargeable battery, remove it.
• Press the power button to turn off the printer. If the printer does not turn off, unplug the power cord from the printer.
• Unplug the power cord from the power source, wait 60 seconds, then reconnect the power cord directly to a wall outlet and the printer. Turn on the printer.

Using HP Smart Diagnose & Fix Tool

1. Run HP Smart Diagnose & Fix Tool:
   • Open the HP Smart app.
   • Windows: Click the Diagnose & Fix icon.
   • macOS: Click your printer, click Printers in the top menu bar, then click Diagnose & Fix.
   • Click Start and wait while the app diagnoses and fixes any issues found.

Checking Printer Connection in HP Smart App

1. Check Printer Status:
   • Open the HP Smart app and sign in to your account.
   • Review the printer status icon next to the printer image.
     • Green circle icon: The printer is connected and ready.
     • Green cloud icon: Connected over the internet due to different networks. Ensure both devices are on the same network.
     • Orange cloud icon: Limited functionality due to USB-only connection. Disconnect USB and reconnect to the internet.  

Hope this helps!

Take care, and have an amazing day!  

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Regards,