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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎01-10-2017 05:52 AM

HP Recommended
Product: HP Envy 5540
Operating System: Microsoft Windows 10 (64-bit)

Print & Scan Doctor downloads and when I attempt to open it it does not get to the opening page before seizing up. 

15 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-11-2017 07:50 AM

HP Recommended

Greetings @jxb, 

 

Welcome to HP Forums and Thanks for the post. 

 

I see you are unable to install or use HP Print and Scan Doctor. Happy to help.

Are you able to print or scan from your Envy printer?

 

Recommend you to uninstall Print and Scan Doctor from programs and features.

Press Win + R, it would bring a Run dialog box, 

Type %temp% in the run box and click Ok or hit the Enter button.

It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).

Restart the PC again. 

Run HP Support Assistant to detect your printer and it would also help you in installing all the required software and drivers for your printer. Click here for assistance.

 

Let me know if this helped. 

 

Please click ‘Accepted Solution’ on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the ‘Thumbs Up’ Icon below.

Chimney_83
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎01-11-2017 07:50 AM

HP Recommended

Greetings @jxb, 

 

Welcome to HP Forums and Thanks for the post. 

 

I see you are unable to install or use HP Print and Scan Doctor. Happy to help.

Are you able to print or scan from your Envy printer?

 

Recommend you to uninstall Print and Scan Doctor from programs and features.

Press Win + R, it would bring a Run dialog box, 

Type %temp% in the run box and click Ok or hit the Enter button.

It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).

Restart the PC again. 

Run HP Support Assistant to detect your printer and it would also help you in installing all the required software and drivers for your printer. Click here for assistance.

 

Let me know if this helped. 

 

Please click ‘Accepted Solution’ on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the ‘Thumbs Up’ Icon below.

Chimney_83
I am an HP Employee

Was this reply helpful? Yes No
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