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‎09-23-2020 01:54 AM - last edited on ‎05-18-2021 07:43 AM by HP Administrator

HP Recommended
Product: HP Office Jet Pro 6960

I am trying to use the scanner function however after every 2 or 3 scans I get this error message “There was an internal processing error. Please retry or manually check the firmware updates.“. I tried starting over as well as unplugging and plugging it back in. Has anyone had this issue before? 

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3 REPLIES 3

‎09-23-2020 08:15 AM

HP Recommended

@KekiJeanne

 

Welcome to the HP Support Community.

 

Try the steps from here: https://support.hp.com/in-en/document/c05519493

 

Also, try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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‎09-24-2020 07:12 AM

HP Recommended

No this did not work

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‎09-26-2020 01:09 PM

HP Recommended

Does this happen while scanning from the glass or feeder?


I am an HP Employee

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