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- HP Community
- Printers
- Scanning, Faxing, and Copying
- HP Printer Scan To Email

Create an account on the HP Community to personalize your profile and ask a question
08-24-2022 07:35 AM
Does anyone have any information on how to set up Scan to Email anymore? I have an Office365 account with work, a Gsuite domain **bleep** email, an original **bleep**, and a Yahoo address I'd like to be able to send from. The picture shows that you fill out the information in Outgoing Mail Settings, but then below you have Outgoing Mail Profiles, where you fill out the exact information again... I'm so confused.
Regardless, nearly all profiles I set up provide, 'unable to connect to server', or bad server response, etc. HP doesn't make it easy, especially if you have Two-factor enabled, etc, and you need to create App-Specific passwords, but still..
Any help is appreciated, I got so pissed I just ended up Defaulting the printer so I could start from scratch, but I don't know if I fill out the profiles or settings.
Thanks!
08-24-2022 10:03 AM
Welcome to the HP User Community.
The following might be helpful...
Scan to Email – Two-Step Verification and Application Password
Notice from Google
Less secure apps & your Google Account
This video will quickly show you how to set up scan to email with an HP printer with G-mail AND keep the 2-Step verification security feature. App Passwords
Set up Scan to Email HP Printer with 2 Step Verification on G-mail and Google
Steps
Log into your Google Account
Open your Google Security Webpage
Next, if not done, Switch ON 2-step verification
Next, Complete the steps to open your mail security settings
and
Create / Select app and (then) create your app password
- At the bottom, choose Select app and choose the app you using > Select device and choose the device you’re using > Generate.
- Follow the instructions to enter the App Password. The App Password is the 16-character code in the yellow bar on your device.
- Tap Done.
Tip: Most of the time, you’ll only have to enter an App Password once per app or device, so don’t worry about memorizing it.
Assign / set that new App Password in your Scan to Email profile as the password.
Save and Test
From Microsoft
How to use two-step verification with your Microsoft account
Work or school accounts - Manage app passwords for two-step verification
==================================================================
Example - EWS - Scan to Email (OfficeJet Pro Printer - SMTP supported)
EWS_9020_Scan-to-Email_Setup_6
=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+
References / Resources
HP Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more
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