HP Pro 8710 pntr. Won't scan to email. Message: Check server name and address

[Wayne38]

Installing a new printer.  Printing from various printers works but scanning to email does not.  Get a message: Cannot connect. check server name and address.   Can't find how to check and change that.

[Dragon-Fur]

@Wayne38

Basic Instructions:

How to Scan (Windows)

Commentary

If the printer is on the network, use the Embedded Web Server (EWS) to manage and configure your printer.

Note the requirement to have your email address connected to an installed mail program on the computer.

For example:  Windows Mail is an installed mail program, web-based mail (like you use on your browser) is NOT an installed mail program.  Thunderbird is an installed mail program that uses imap or pop3 to control / provide email service.

Some email services work better than others.  In the following example, the actual setup was made to a gmail address (the real name of that email address is obscured / changed for the purpose of providing the public example).

The gmail settings (as shown in the examples below) within the actual gmail setup has the "two-step verification" setting switch off.  The "allow insecure" apps setting is switch ON.  From what I have read, setting an "App" password may also work.  This, too, is set within the gmail mail options (logged into your gmail account) and not within the EWS / Scan to Email setup.

If you have Outlook installed on your computer, and if Outlook is the default mail service, it is likely necessary that you have Outlook running at the time you run the Scan to Email feature on the printer software.  Outlook is fussy about setups - connecting a gmail address to Outlook seems to work, connecting a Yahoo address to Outlook (in my personal experience) is fraught with trouble (does not work and tends to hang).  ??  Personally, I lost interest in the issue with stubborn Yahoo mail; I use an address that I have with gmail.

Examples:

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Scan > Scan to Email > Scan to Email Setup

EWS_8740_Scan-to-Email_Setup_2 

EWS_8740_Scan-to-Email_Address_Field_Settings_1 

Reference and Resources – Places to find help and learn about your Printer

Printer Homepage – “Things that are your printer”

Drivers / Software / Firmware Updates, Videos, Bulletins/Notices, How-to, Troubleshooting, User Guides, Product Information, more

HP OfficeJet Pro 8710 All-in-One Printer series

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