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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP OfficeJet Pro 8035e All-in-One Printer

connecting HP scan and capture to windows 11

1 REPLY 1
HP Recommended

@genenold 

 

Welcome to the HP English Community --

 

HP Scan and Capture was retired as of May 1, 2024.

 

True - the app was very popular.

 

From the Community page:

Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).

 

HP Scan and Capture is no longer available from the Microsoft Store.

 

Can you find the HP Scan and Capture application elsewhere?  Perhaps -- As with all applications or software not actually from a legitimate source, do be very careful of what you allow to be downloaded and installed on your computer.

 

The printer does support other Print and Scan applications and software.

 

Some of these options do require that the Full Feature Software / full driver printer software is installed.

 

Should you be interested, I can provide some examples.

 

 

==================================

Message Content References

 

 

>>> Full Feature Software - Web Pack Installation Webpage - Information - Download / Save / (then) Install <<<

HP OfficeJet Pro 8030 All-in-One Print EasyStart Printer Setup Software – Offline Use Only 

 

In general, the web pack should load -

Download package > Save > Right-Click on the installation Package > Run as Administrator

 

If / When asked, opt for the Full Driver / Full Software to be installed.

 

Using USB?  (Re)Connect when instructed to do so.

 

After the software is installed, Restart the computer and sign in. 

 

 

Printer_Assistant_Scan_Assistant_Shortcut_Icons_on_Desktop_9Printer_Assistant_Scan_Assistant_Shortcut_Icons_on_Desktop_9

 

Programs_and_Features_Printer_Desktop_Icons_20Programs_and_Features_Printer_Desktop_Icons_20

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet Pro 8035e All-in-One Printer  

 

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.