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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎09-10-2016 01:52 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hi Everyone,

 

Can someone please help me. Im tring to locate and download the Software package for my M426fdw Laserjet Printer Called HP SCAN which controls your printer for scanning fax etc.

 

Could someone providie a link? I've reinstalled the complete package but it is not showing in my programs.

 

Thanks

Thank you.





O/S Windows 10 (64x)
Office LaserJet HPM426FDW / w Latest Firmware
Network NAS Iomega StorCenter ix4-200d
Router Arris TG1672G
Norton Internet Security 2016
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-10-2016 06:08 PM

HP Recommended

Hello,

 

Thanks for your prompt response! I've downloaded and installed, I ran it though ran into this error below each time I executed the program.  Further assistance would be great, thanks again.

 

Capture.PNG

Thank you.





O/S Windows 10 (64x)
Office LaserJet HPM426FDW / w Latest Firmware
Network NAS Iomega StorCenter ix4-200d
Router Arris TG1672G
Norton Internet Security 2016

View solution in original post

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4 REPLIES 4

‎09-10-2016 02:19 PM

HP Recommended

Scanning issues…

 

Please try this scan solution:

 

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi   For Windows.

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

 

Make searchable PDF scans for free -   https://www.naps2.com/

 

Let us know.

Was this reply helpful? Yes No

‎09-10-2016 06:08 PM

HP Recommended

Hello,

 

Thanks for your prompt response! I've downloaded and installed, I ran it though ran into this error below each time I executed the program.  Further assistance would be great, thanks again.

 

Capture.PNG

Thank you.





O/S Windows 10 (64x)
Office LaserJet HPM426FDW / w Latest Firmware
Network NAS Iomega StorCenter ix4-200d
Router Arris TG1672G
Norton Internet Security 2016
Was this reply helpful? Yes No

‎09-10-2016 07:39 PM

HP Recommended
Please install the Full Featured Software and Drivers for your printer. Let us know the status and success.
Was this reply helpful? Yes No

‎09-10-2016 09:23 PM

HP Recommended

Thanks for your assistance, worked out well, issue has been fully resolved.

 

 

Thank you.





O/S Windows 10 (64x)
Office LaserJet HPM426FDW / w Latest Firmware
Network NAS Iomega StorCenter ix4-200d
Router Arris TG1672G
Norton Internet Security 2016
Was this reply helpful? Yes No
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