HP SCANNER G4010

[Audioman2]

Hi I have got a new computer windows 10

When I connect my g4010 it says you need the cd to complete the installation of the full features.

I don't have the cd and can't seem to find the full software on the hp website.

Just the basic one?

any help appreciated.

[Andr-1611 · Accepted solution]

Hello @Audioman2 ,
Welcome to the HP Support Community!

Install this driver: HP Scanjet G4010 Photo Scanner Basic Feature Driver 

After that install this app:

1. Download only this file: https://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi
2. Close all programs

Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the msi.

OPTIONAL:

Add HP Scan Extended shortcut to Taskbar / Send to Desktop / Pin to Start
• Open File Explorer > Navigate to C:\Program Files (x86)\HP\HP Scan Extended\bin
• Right-Click on "HPScan.exe" > Select Pin to Taskbar / Send to Desktop / Pin to Start

Hope this helps! Keep me posted.
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

[Audioman2]

Hi Andr-1611.

This was so helpful.

I spent ages before trying to get a fix from HP.

This worked in seconds

thank you so much,.

Happy Christmas.

[Andr-1611]

You’re much welcome, great to hear that the problem has been resolved!
Kind Regards and wish you a healthy new year
Andr-1611