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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎07-08-2024 09:17 AM

HP Recommended

Hello,

I have just purchased the above scanner and installed the HP Scan app.  When the app starts it indicates a new version of the firmware - 0604y24(FW2.28) - is available.  I have downloaded the firmware but upon running the .exe file I get the following message:

 

0
Device not found!!
End program...

Update Failed: After 20 second will close windows

 

The scanner is connected via ethernet.  Does the .exe have to be supplied with arguments to run?  Or perhaps run from a cmd window?  Any advice would be appreciated.  Thank you

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-08-2024 01:26 PM

HP Recommended

Hi,

you don't need this update!
Please read the PDF file, readme .... pdf, update only for WiFi.

Here is the link to the ZIP file: https://support.hp.com/us-en/drivers/swdetails/hp-scanjet-pro-n4600-fnw1-scanner/2100674455/swItemId...


You can still try, but then use USB and remove the Ethernet cable.

 

Kind Regards
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

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Inquiries via private messages (PM) cannot be answered.

View solution in original post

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3 REPLIES 3

‎07-08-2024 01:26 PM

HP Recommended

Hi,

you don't need this update!
Please read the PDF file, readme .... pdf, update only for WiFi.

Here is the link to the ZIP file: https://support.hp.com/us-en/drivers/swdetails/hp-scanjet-pro-n4600-fnw1-scanner/2100674455/swItemId...


You can still try, but then use USB and remove the Ethernet cable.

 

Kind Regards
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

I'm not an employee of HP, I'm as volunteer here.
            
Inquiries via private messages (PM) cannot be answered.
Was this reply helpful? Yes No

‎07-09-2024 05:00 AM

HP Recommended

Thanks Andr-1611.  Noted that the firmware can only be updated via USB

Was this reply helpful? Yes No

‎07-09-2024 07:12 AM

HP Recommended

@Nigel-31 

You are very welcome. I am pleased that I was able to help you.

Kind Regards
Andr-1611

I'm not an employee of HP, I'm as volunteer here.
            
Inquiries via private messages (PM) cannot be answered.
Was this reply helpful? Yes No
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