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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎03-06-2018 07:09 AM

HP Recommended
Product: SD Pro
Operating System: Microsoft Windows 10 (64-bit)

Receiving the following error:

 

56-63

Unable to create network mapping. Please check that your entered settings are valid and that the network is working.

 

Have the IP configured, can ping the scanner and ensured write permissions to the desired network folder. Tried everything in the user manual including using domain name in front of user name. No luck. Tried researching the issue, but the only post discussing the 56-63 error has no replies.

 

https://h30434.www3.hp.com/t5/DesignJet-Large-Format-Printers-and-Digital-Press/HP-SD-Pro-44-Unable-...

1 REPLY 1

‎09-12-2019 02:49 AM

HP Recommended
Found out that the destination must start with the IP-adress of our server, eg: \\1.2.3.4\(path) Thereafter it works 🙂
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