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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Andrea-Fede
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HP SMART APP - WIN 10

HP Recommended
HP OFFICEJET PRO 9015
Microsoft Windows 10 (64-bit)

Hi evreybody,

i have a little problem with HP SMART APP for WIN 10 from 18/12/2020 when it has been updated last time.

I have an old HP Officejet 3830 that works perfectly but after the last update (ver. 122.1.778.0) i never been able to scan from my HP ProBook (Win 10, 64 bit).

It try to load "HP CLOUD SERVICE...." and then return to HP SMART APP home page without open scan page. 

During this Holiday, i have recived a new print HP Officejet Pro 9015 that, after full installation, have the same matter. 

I discover also that from iOS SMART HP app it works perfectly, do the scan and send it by mail or other.

Now can someone tell me if there is a mistake in the last update that crash the WIN 10 app without permitting scan use? 

Loading HP Cloud Service....Loading HP Cloud Service....Ready printReady print

1 ACCEPTED SOLUTION

Accepted Solutions
Dragon-Fur
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HP Recommended

@Andrea-Fede 

 

==============================================================

Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to vermin who post phone numbers or email addresses.

HP does not post phone numbers or email in Community messages.

==============================================================

 

Make sure you are signed into the HP Smart application with your HP Account.  The latest versions of HP Smart require this step.

 

Make sure your Windows 10 is updated.

Reminder:  Much older versions of Windows 10 might not be as compatible with HP Smart.

 

Example - HP Smart - Windows - Main Menu

HP_Smart_W10_Start_Screen_4HP_Smart_W10_Start_Screen_4

 

 

Problems with HP Smart Windows App?

Can’t log into HP Smart using your HP Account? 

  • Make sure you are running the latest (newest) app version.
  • Make sure your Windows Updates in current and installed.
  • Try reloading the HP Smart Application:

 

Uninstall HP Smart > Restart the computer and log in > Install the application from the Microsoft Store

 

Settings > Apps > Apps and Features 

Search or scroll down and find HP Smart

Left-Click on the item > Uninstall

Restart the computer and log in

"Get" a new copy of the Application from the Microsoft Store

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet 3830 All-in-One Printer series 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

 

Dragon-Fur

View solution in original post

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Dragon-Fur
Level 16
Level 16
33,835 25,988 3,103 10,010
Message 2 of 2
Flag Post
HP Recommended

@Andrea-Fede 

 

==============================================================

Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to vermin who post phone numbers or email addresses.

HP does not post phone numbers or email in Community messages.

==============================================================

 

Make sure you are signed into the HP Smart application with your HP Account.  The latest versions of HP Smart require this step.

 

Make sure your Windows 10 is updated.

Reminder:  Much older versions of Windows 10 might not be as compatible with HP Smart.

 

Example - HP Smart - Windows - Main Menu

HP_Smart_W10_Start_Screen_4HP_Smart_W10_Start_Screen_4

 

 

Problems with HP Smart Windows App?

Can’t log into HP Smart using your HP Account? 

  • Make sure you are running the latest (newest) app version.
  • Make sure your Windows Updates in current and installed.
  • Try reloading the HP Smart Application:

 

Uninstall HP Smart > Restart the computer and log in > Install the application from the Microsoft Store

 

Settings > Apps > Apps and Features 

Search or scroll down and find HP Smart

Left-Click on the item > Uninstall

Restart the computer and log in

"Get" a new copy of the Application from the Microsoft Store

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet 3830 All-in-One Printer series 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

 

Dragon-Fur

View solution in original post

Was this reply helpful? Yes No
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