I'm trying to set up scan to email with SMTP from 2 HP MFPs
AnHP OfficeJet Pro 9025e All-in-OnePrinter and anHP OfficeJet Pro 8710
Previously everything worked great sending mail via 365, however we recently turned on MFA for 365, long story short. We are using AmazonSES for e-mail instead.
I am able to send emails using an SMTP test tool on my PC Proof (This test was done on the same public IPs that the printers sit on, too. So you can rule out an IP blacklist/block)
So now I try to configure these MFPs. Each one gives me a different error.
One says "SMTP email authentication required. Check your username/password and try again." and acts like I didn't configure authentication, which is rediculous, because you can clearly see I configured that.
The other MFP says "SMTP email server error. The server might be down or busy. Try again later."
So I've tried:
Factory resetting the device and trying to re-configure
Turning the radio box off, saving, then on, then testing
Trying different ports 587,25,465
Using an IP address instead of the hostname for AWS thinking something may be amiss with DNS
Turned off IPv6
8710 config, you can clearly see SMTP AUTH is configured8710 error