• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎02-06-2025 06:09 PM

HP Recommended
Operating System: macOS 12.0 Monterey

My Mac OS wasn't listed above - -I'm using Sequoia 15.2 and HP Scan 3 does not seem compatible. 
Is there a way to scan using my computer and this printer / HP  M227-M229?

Thank you

Category:
1 REPLY 1

‎02-12-2025 08:32 AM

HP Recommended

Hi @Andreais,

 

Welcome to the HP Support Community! 

 

Thanks for posting your query! We're here to help you get back up and running.

 

I understand you are unable to use the HP Scan app post the 15.2 update.

 

I'm afraid the updated driver not released yet for this printer model.

Install HP Smart app to complete setup and support.

 

HP Smart will help you:

  • Install printer software and drivers
  • Create an HP account and register your printer
  • Connect your printer to Wi-Fi, load paper, and install cartridges

After installation, you can use the HP Smart software to print, scan and copy files, print remotely, sign up for instant ink* and more.

NOTE:

  • Disconnect from Virtual Private Network (VPN) connection before downloading.
  • If you are asked to sign in to a Microsoft Store account, you can either sign in, create one or close the sign in screen and continue to install HP Smart.
  • HP Smart is compatible with Windows 11 and Windows 10 version 1809 or higher. HP values that updated operating systems offer our users increased security and privacy protection.

*Limitations might apply. May not be applicable to all country/regions.

 

Click on the link below to download HP Smart for Mac.

https://apps.apple.com/us/app/hp-smart-for-desktop/id1474276998?mt=12

You may also setup your printer using Mac built-in driver.

Click here https://support.hp.com/nz-en/document/ish_1994828-1994872-16 for detailed instructions.
 

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

 

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

 

Take care, and have an amazing day! 

 

Regards, 

Vince_0406

 

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.