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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎05-11-2026 07:43 AM

HP Recommended

My scanner just does not work.  I have uninstalled and reinstalled the printer/software.  Everything is updated.  When I run the HP Print and Scan Doctor it says "This tool is unable to find the HP Scan application software in your computer.  If you want to scan usig the HP Scan application software, you should reinstall the HP product software from the CD, or download and install the latest Full Feature software from the HP Customer Care (Recommended).  Note: You should still be able to scan from applications such as Microsoft Paint.  If this workaround meets your scanning needs, then click "Skip".

 

None of this works.  I have chatted with the HP Virtual Assistant and done everything it says to do... I'm at a total loss.  Can someone please help me by explaining it in simple terms?

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-12-2026 07:25 AM

HP Recommended

Hi @lizabeth2383,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I hear that the HP Scan Application cannot be found.

Step-by-Step Solution:
 

  1. Deep Uninstall (Crucial): Go to Control Panel > Programs and Features, and uninstall all HP printer-related software. Restart your computer.
     
  2. Clean Temporary Files: Search Windows for "%temp%" and delete all files in that folder.
     
  3. Use the Official Installer: Do not use old CDs. Go to 123.hp.com on your browser, download, and install the latest "Full Feature" software.
     
  4. Reset Printer & Connection: Disconnect the USB cable, or if wireless, turn the printer off and back on. Ensure it is connected directly to a wall outlet, not a surge protector.
     
  5. Use Windows "Fax and Scan" (If HP App Still Fails):

    • Search Windows for "Windows Fax and Scan."
       
    • Click "New Scan" to scan without needing the HP software
       

I hope this will help.

 

Take care and have a good day.

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

View solution in original post

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3 REPLIES 3

‎05-12-2026 07:25 AM

HP Recommended

Hi @lizabeth2383,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I hear that the HP Scan Application cannot be found.

Step-by-Step Solution:
 

  1. Deep Uninstall (Crucial): Go to Control Panel > Programs and Features, and uninstall all HP printer-related software. Restart your computer.
     
  2. Clean Temporary Files: Search Windows for "%temp%" and delete all files in that folder.
     
  3. Use the Official Installer: Do not use old CDs. Go to 123.hp.com on your browser, download, and install the latest "Full Feature" software.
     
  4. Reset Printer & Connection: Disconnect the USB cable, or if wireless, turn the printer off and back on. Ensure it is connected directly to a wall outlet, not a surge protector.
     
  5. Use Windows "Fax and Scan" (If HP App Still Fails):

    • Search Windows for "Windows Fax and Scan."
       
    • Click "New Scan" to scan without needing the HP software
       

I hope this will help.

 

Take care and have a good day.

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Was this reply helpful? Yes No

‎05-13-2026 01:33 PM

HP Recommended

This doesn't work btw. Still an ongoing issue this week.

Was this reply helpful? Yes No

‎05-14-2026 04:45 AM

HP Recommended

Thank you for your response.

Kindly refer to the document for the scan issue:

HP printers - Scanner not found or connected (Windows, macOS) | HP® Support

Do let us know how it goes.

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Was this reply helpful? Yes No
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