cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
flomarx
New member
2 1 0 0
Message 1 of 3
133
Flag Post

HP Scan Bizarre Issue

HP Recommended
Laserjet Pro MFP M426fdn
Microsoft Windows 10 (64-bit)

Hello,

 

I encountered a bizarre problem with scanning on my Laserjet at work.

 

Scan works only every other time, scan once: failure, scan twice: success with no problems. HP Doctor 5.5.2 finds no issue, says scan works, crashes to error "HP LJ M426f427f Scan not found" on test page scan. Last Printer Software is from 2019, has no updates. Several uninstalls and reinstalls of HP Driver Suite to no avail, Freshly installed HP Scan won't open and crashes to same error message. Same problem across different scanening frontends (Windows Scan App, NAPS2, HP Scan etc.) Same problem on another (86x) machine, too.

 

I thought it was a driver issue. I tried changing the target directory since it looked like an error with writing permissions first but I couldn't find a directory that works. 

2 REPLIES 2
ShlomiL
Level 17
Level 17
33,101 28,257 5,591 12,232
Message 2 of 3
Flag Post
HP Recommended

Hi,

This seems more likely as a connection issue than a driver issue, specially due to affecting multiple computers.

 

Are the printer and computers connected to the same router or to a different hub

or switch?

 

Have you tried restarting the router? Please give it a try if not, restart tue printers too as soon as the internet connection returns.

 

Please let me know,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
flomarx
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

I believe in a connection issue, too.

 

The printer is connected to a switch, where also one of the two PCs is plugged in. The second PC is plugged in another network switch. Both PCs however have the same issue. Both machines, swiches, and routers have been plugged and unplugged many times since the problem persist for months.

 

Is there any way to start the drivers in Debug mode, so that it gives out an error message rather than just saying "oops"?

 

 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation