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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

Hi. 

After installation of printer HP LaserJet M1536dnf on Windows 10 I noticed that standard application for scan is not installed. I tried to install it again but there is no HP Scan app there. 

I found out a good replacement -  HP Scan Extended and it is very fine app I know from before, but I won't work with my device over the ethernet/LAN. I checked and in device manager, under imageing devices there is a device installed HP LJ M1530  MFP series scan and if I use some third party software (like NAPS2) the scanner device is working , but HP Scan Extended won't. I tried to install it on some other PCs on my network and it wont work there either. 

 

Is there anyhthing I can do to make it work? I tried to install MF printer/scanner via IP adress, via host name, but it is not working. 

 

Any ideas?

 

thx 1536.jpg

1 REPLY 1
HP Recommended

@Vedran2020 

 

Welcome to the HP Community Forum.

 

HP Scan should absolutely be part of the Full Feature / Full Solution printer software.

 

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download  <<<

HP LaserJet M1536 Full Feature Software and Driver 

 

My understanding

HP Scan Extended is dependent on the full driver printer software having been installed.  What?  HPSE can load / install independently of (separately from) the full driver but using HPSE is dependent on the full driver printer software structure.  HPSE is not standalone software.

 

Next,

HPSE is a subset of HP Scan dated 2015 -- Whether it performs the desired function is dependent on the full driver printer software being installed AND having the full driver printer software compatible with the old code pieces in HPSE.

 

What to do?

The only solution I can think of is to get the Full Feature Software to install.

 

References / Resources / Examples

 

HP LaserJet Pro M1530 - User Guide

Chapter 9 - Use the scan functions - Starting on Page 102

 

Example - Windows - Full Feature Software - Installed

Programs_and_Features_Printer_Desktop_Icons_11Programs_and_Features_Printer_Desktop_Icons_11

 

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic Subtopic

NOTE:  Content depends on device type and Operating System

Categories Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP LaserJet Pro M1536dnf Multifunction Printer 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.