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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-12-2021 04:38 AM

HP Recommended
Product: HP Photosmart D110
Operating System: Microsoft Windows 10 (64-bit)

Hi Everyone 🙂

 

My HP D110 Printer/Scanner (flatbed scanner) stopped working after certain Windows updates and the extinction of Adobe Flash Player, because the original software would no longer launch. I have now downloaded the new software "HP Scan Extended", but found that it does not provide any option for me to combine several page scans into one file, which is frustrating to say the least. 

Am I missing something here? Please help. Thank you very much in advance.

 

Stay Safe.

Category:
6 REPLIES 6

‎06-12-2021 05:10 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the HP FULL Solution Software for your operating system:
https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-photosmart-e-all-in-one-printer-series...

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
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‎06-12-2021 05:19 AM

HP Recommended

Hello and thanks for your reply.

 

I am sorry, perhaps I was not clear.

 

I already have the full software installed, same version as the link you provided. It worked until a couple of months ago. All of a sudden HP Total solution stopped working (as Windows no longer has Adobe Flash, which was required by the previous software for which you have sent the link) and I downloaded HP Scan Extended instead, as per your website's recommendation. The software (HP Scan Extended) works. It opens and scans and all previous options are there EXCEPT for "Add a new page" or something similar that should allow me to scan one page, then another page and save both pages into one file.

 

I need help in figuring out what is going on with that. I need to scan several pages and save them into 1 PDF.

Thanks.


J

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‎06-12-2021 05:28 AM - edited ‎06-12-2021 05:47 AM

HP Recommended

Hi @Joobsy 

 

Check out this example on how to scan multiple pages using the Flatbed and Automatic Document Feeder:

https://www.youtube.com/watch?v=M12IHGL4t48

 

There should be a "Add Page" option.  

 

Add page option.jpg

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
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‎06-12-2021 05:41 AM

HP Recommended

That button is inactive. 

 

HP Screenshot.png

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‎06-12-2021 09:31 PM

HP Recommended

Hi,

 

Not sure why the "Add pages" is not showing up on the software.

 

Alternative is to use a 3rd party software like NAPS or Vuescan (may need to buy).

 

https://www.naps2.com/

https://www.hamrick.com/vuescan/supported-scanners.html

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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‎06-17-2021 07:17 AM

HP Recommended

That's too bad. 

 

Thanks for the suggestion though, will look into those programs.

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