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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎01-22-2024 12:51 PM - edited ‎01-23-2024 12:31 PM

HP Recommended

I hope this finds a good working solution.

Our Non-Profit just purchased 50 HP Scanjet Pro 2000 s2 desktop scanners.  Installing a few went pretty easy.  However, IT has ran into an issue with one so far.  After installing the software and drivers per the HP instructions the scanner worked very well for a week or so.  Then Friday when the user presses the HP Scan short cut this error pops up - "You must enter a number between 0 and 0 for Data Transfer / Quality".  Press OK - which after 10 times the software goes blank and has to be shut down - task manager.  IT uninstalled the software - drivers - scanner from device manager / unplugged.  Reinstalled the software-drivers as before, but the error continues to come up making the user unable to scan at all.

We welcome any assistance.

Thank you

 

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