• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎01-22-2024 12:51 PM - edited ‎01-23-2024 12:31 PM

HP Recommended

I hope this finds a good working solution.

Our Non-Profit just purchased 50 HP Scanjet Pro 2000 s2 desktop scanners.  Installing a few went pretty easy.  However, IT has ran into an issue with one so far.  After installing the software and drivers per the HP instructions the scanner worked very well for a week or so.  Then Friday when the user presses the HP Scan short cut this error pops up - "You must enter a number between 0 and 0 for Data Transfer / Quality".  Press OK - which after 10 times the software goes blank and has to be shut down - task manager.  IT uninstalled the software - drivers - scanner from device manager / unplugged.  Reinstalled the software-drivers as before, but the error continues to come up making the user unable to scan at all.

We welcome any assistance.

Thank you

 

Category:
2 people had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.