HP Scan Mac OS 10.14, crashes after partial scan

[Carol6058]

I have a new computer and my HP Scan no longer works. It scans a page then sometimes it lets me try to save it and sometimes it crashes before I get that far. If I get to the save screen, the Save button is grey. I tried reinstalling. Thank you, Carol

[senan6806 · Accepted solution]

@Carol6058

A warm welcome to HP Forums! This is a great place to get support, find answers and tips to your technical queries.

I understand the printer is not able to scan and I'll be glad to help you out. However, for an accurate solution, I would need more details:

Are you able to copy documents?

Are you initiating a scan using the HP easy Scan application or from the printer control panel display?

How is the printer connected, USB or Wireless?

Let me know!

[Carol6058]

I am using the HP Scan app, my printer is set up for wireless. I can print and make copies and I can scan from my old MacBook Pro, but not the new one. Thank you for helping me out!

[senan6806]

@Carol6058

You are welcome! Removing the existing Scanner Application and then installing HP Easy Scan may resolve the issue. Let's try these steps:

1.) Open Finder, click Applications.

2.) Delete the existing HP scanner applications by moving it to trash.

3.) Download and install HP Easy Scan from here. 

Instruction on how to use HP Easy Scan can be found here. 

Let me know how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

[Carol6058]

Thank you very much for your help with this issue! Your instructions worked and I'm back in business!

[senan6806]

@Carol6058

You are welcome 🙂

Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us.

Have a great day!