HP Scan Menu/Dialog box is so small its unreadable

[Cherylj_1]

When opening the menu box on the HP Scan app, the box is so small that the text within it is unreadable. How can I resize it? The Control + scroll does not work, nor does the maximize option. The app resize feature under display does not resolve it either.

[Betty0610]

@Cherylj_1

Welcome to the HP Support Community.

Which Printer do you have?

Thanks 🙂

[Cherylj_1]

It is the HP Office Jet 5252. 

[Betty0610]

Try using the HP Smart App: https://support.hp.com/in-en/document/c04675142

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Cherylj_1]

No, it doesn’t help. I have already done all of that. When you press on the ‘scan’ option, the Scan Menu/Dialog box that comes up is so small it’s unreadable. 

[Betty0610]

Uninstall and reinstall the App or do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!